General Conditions of Sale, in force from 17/12/2025.
Foreword
This notice is provided for the website https://www.oliogentile.it/ (Site).
Seller Details: Azienda agricola Gentile Giuseppe | Contrada Mattoni 2\a 71019 Vieste FG | VAT No. 04179110715 | Email: [email protected]Seller).
Art. 1 Scope of application
1.1 The General Conditions of Sale apply to all sales made by the Seller on the Website.
1.2 Where permitted by the Website, the entry of your fiscal code during a purchase implies that you are acting as a Consumer within the meaning of Article 3, paragraph 1, letter a) of the Consumer Code (Legislative Decree of 6 September 2005, no. 206). Please note that a Consumer is a natural person who acts for purposes outside of any entrepreneurial, commercial, professional, or artisanal activity they may carry out. If, however, it is possible to enter a VAT number (yours or that of a legal entity), this implies a purchase as a “Professional” within the meaning of Article 3, paragraph 1, letter c) of the Consumer Code. A Professional is a natural or legal person who acts in the exercise of their own entrepreneurial, commercial, artisanal, or professional activity, or an intermediary thereof. The implications of purchasing as a Consumer rather than a Professional will be described further in this document.
1.3 The indicated terms are to be understood as working days, therefore excluding Saturdays, Sundays and national holidays. The images and descriptions present on the Site are to be understood as purely indicative. Colours may differ from the actual ones due to the settings of the computer systems or computers used by you for their display.
1.4 The General Conditions of Sale may be modified at any time. Any modifications and/or new conditions will take effect from the moment they are published on the Site. You are therefore invited to access the Site regularly and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale.
The applicable General Conditions of Sale are those in force on the date of dispatch of the purchase order.
1.6 These General Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller who may be present on the Site via links, banners or other hypertext links. Before carrying out commercial transactions with such parties, it is necessary to check their conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not carry out any control and/or monitoring on the websites accessible via such links. The Seller is therefore not responsible for the content of such sites, nor for any errors and/or omissions and/or violations of law by them.
1.7 You are required to carefully read these General Conditions of Sale as well as all other information that the Seller provides on the Website, including during the purchase procedure.
1.8 In no event shall the Seller be liable to you or any third party for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, any loss of profit or other indirect loss resulting from the use of or inability to use the Site. The Seller cannot guarantee or state: (i) that the Site is free from viruses or programmes that may damage data; (ii) that the information contained on the Site is accurate, complete, and up-to-date.
1.9 Unless otherwise agreed with the Seller, orders cannot be submitted via email on the Website. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.
1.10 The entirety of any element of the Site is the property of the Seller or of third parties. Unless specific written consent is given by the Seller, it is prohibited to reproduce, in whole or in part and by any process, distribute, publish, transmit, modify or sell all or part of the content of the Site.
Art. 2 Purchases on the Website
2.1 To make purchases on the Website, you must follow the procedure present on the Website itself, entering the data requested from time to time. The sales contract is concluded when the order reaches the Seller's server.
The gadgets are free, non-exchangeable, and cannot be converted into cash or other goods, and are offered while stocks last. The availability and type of gifts may vary without prior notice, also in relation to logistical or stock requirements. The Customer has the option to select the desired gadget from those available at the time of purchase. In the event of a partial or total return of the order, the gift must be returned intact and unused. Otherwise, the commercial value of the gift may be deducted from the amount to be refunded.
2.2 You undertake to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of any information you have entered on the Website.
2.3 You warrant that the personal information provided is complete and accurate, and undertake to hold the Seller harmless and indemnify the Seller against any damage, liability for compensation and/or penalty arising from and/or in any way connected with a breach of this undertaking. You undertake to inform the Seller immediately should you suspect or become aware of any unauthorised use or disclosure of your login credentials for the Website.
2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Conditions of Sale or any regulatory provision.
2.5 To place orders on the Website, you must read and accept these General Terms and Conditions of Sale by ticking the relevant box on the pages of the checkout process. Failure to accept these General Terms and Conditions of Sale will mean that you cannot make purchases on the Website.
2.6 The Seller is the sole counterparty to the user who intends to purchase one or more products via the Website and is therefore (i) the party to whom the user addresses their order, in order to accept the offer and conclude the sales contract; (ii) the party who assumes pre-contractual obligations arising from the offer towards the user; (iii) the party who concludes the sales contract with the user, assuming the related obligations and rights. The purchase contract concluded via the Website is therefore concluded between the user and the Seller.
2.7 On the Website and in communications with customers relating to the Website, the Seller reserves the right to act under its own trade name. Therefore, when the Seller's trade name is used on the Website and/or in communications with customers relating to the Website, or when the first-person plural (“We”) is used, the reference shall be understood to be not only to the Website but also to the Seller.
2.8 Food products are sold on the Site. Before purchasing any food product offered for sale on the Site, you are requested to inform the Seller if you suffer from any type of food allergy, intolerance, or sensitivity. If you do not provide this information, the Seller shall not be liable in any way for any damage you may suffer as a result of purchasing food products on the Site.
2.9 Following purchase, you will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) Seller's details; (ii) characteristics of the Product purchased; (iii) purchase price and any taxes; (iv) any additional costs; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) payment method used.
2.10 The colours of the Products on the Site are indicative and may depend on the resolution of the device used by the user. The Seller accepts no responsibility if the colour of the Product is different from what the user expects. Users are invited to contact the Seller if they have any doubts about the colour of one or more Products on the Site.
Art. 3 Product Availability
3.1 The Products offered on the Website are available in limited quantities. It may therefore happen – not least because several users may purchase the same Product at the same time – that the Product ordered is no longer available after the purchase order has been submitted.
3.2 Information on the availability of Products is available on the Website. Product availability is continuously monitored and updated. However, as the Website may be visited by several users at the same time, it may happen that several users purchase the same Product at exactly the same moment. In such cases, therefore, the Product may appear to be available for a short period of time, when in fact it is out of stock or not immediately available, and customers will need to wait for it to be restocked.
3.3 You will be informed in the event of unavailability of the ordered Product. In this case, you will be entitled to terminate the purchase contract. In any event, please consider that before requesting the termination of the contract, the Seller reserves the right to implement the following measures:
- If restocking is not possible, the Seller shall provide a different product, of equivalent or superior value, subject to payment of the difference in the latter case, and subject to the express acceptance of the user.
- Should a restocking or a deferral of the delivery terms be possible, offered by the Seller, with indication of the new delivery term.
3.4 Should a refund be requested for Products that were purchased but subsequently found to be unavailable, the Seller will issue the refund within a maximum of 10 days.
3.5 If you exercise your right to cancellation, the contract will be cancelled. If payment of the total sum due, consisting of the price of the Product, shipping costs, if applicable, and any other additional costs, as shown on your order (Total Sum Due), has already been made, the Seller will refund the Total Sum Due in accordance with the provisions of the “Payment Methods” article.” infra.
Art. 4 Prices
4.1 Prices on the Website include VAT. For sales to countries outside the European Union, the prices shown do not include taxes or customs duties. These charges will be borne by the customer and must be paid at customs upon delivery.
4.2 Furthermore, on the Website, prices do not include the WEEE contribution as products sold are not subject to the relevant regulations.
4.3 The Seller reserves the right to change the price of the Products at any time, without prior notice, on the understanding that the price charged to you will be that shown on the Website at the time of placing the order, and that any subsequent changes (increases or decreases) after the order has been transmitted will not be taken into account.
4.4 Whether or not shipping costs for the Products are free of charge is indicated from time to time (in the purchase process, on the product page, or otherwise on the Website itself).
4.5 The Seller will dispatch the Products only after receiving confirmation of payment authorisation or credit of the Total Amount Due. Ownership of the Products will be transferred to you upon dispatch, meaning the moment the Product is handed over to the carrier. The risk of loss or damage to the Products, for causes not attributable to the Seller, will be transferred to you when you, or a third party designated by you and different from the carrier, physically takes possession of the Products.
4.6 The purchase contract is subject to termination if the Total Amount Due is not paid. Unless otherwise agreed in writing with you, the order will consequently be cancelled.
4.7 If there is an error in the price of the Product indicated on the Website, the Seller reserves the right to communicate the correct price to the customer, even after the purchase order has been concluded. In this scenario, the customer has the option to accept the new price or to terminate the purchase contract. The Seller may also cancel the purchase contract for the Product in these cases. The Seller may also cancel the sale if there is an error in the Product's availability. The prices indicated on the Website do not include any taxes, duties, or additional charges, such as customs duties or clearance costs, which may be applied depending on the country of destination and shall in any case be borne by the customer.
Art. 5 Payment Methods
5.1 This article describes the payment methods available on the Website. The user can read more information by accessing the section dedicated to “Payments” on the Website. The user can access this section directly from the footer of the Website.
5.2 On the Site, you can make purchases using payment cards. Payment will only be debited after (i) the details of your payment card used for the payment have been verified and (ii) the issuer of the payment card you have used has authorised the debit. In accordance with Directive 2015/2366/EU on payment services in the internal market (PSD2), users are informed that they may be required to complete the purchase process by meeting the authentication criteria required by the payment institution responsible for managing the online payment transaction. Authentication criteria relate to the user's identity and simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the process described above may result in the inability to finalise the purchase on the Site. Confidential payment card details (card number, cardholder, expiry date, security code) are encrypted and transmitted directly to the payment processor without passing through the Seller's servers. The Seller, therefore, never has access to or stores your payment card details used for purchasing Products, even if you choose to save this data on the Site. The payment cards accepted can be viewed in the footer of the Site and/or during the purchase process.
- Visa.
- MasterCard.
- American Express.
- Maestro.
5.3 It is not possible to pay by bank transfer on the Site.
5.4 Payment by cash on delivery is not possible via the Website, unless otherwise agreed with the Seller.
5.5 It is not possible to complete a purchase on the Website by entering discount codes, coupons or vouchers.
5.6 Any alternative methods other than those indicated above will be described in this article, or have been.
- On the Website, it is possible to make purchases using the PayPal payment solution. If you choose PayPal as your payment method, you will be redirected to the website www.paypal.it where you will complete the payment according to the procedure provided and governed by PayPal and the terms and conditions agreed between you and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with the Seller. Therefore, the Seller is unable to know and does not store in any way the details of the payment card linked to your PayPal account or the details of any other payment instrument connected to that account.
5.7 In accordance with Legislative Decree No. 26 of 7 March 2023, the prices published on the Website have not been personalised based on automated decisions. The prices displayed on the Website are therefore not influenced by the consumer's previous behaviour.
5.8 On the occasion of a price reduction, the Website shall indicate the lowest price applied to all consumers in the 30 days prior to the price reduction being applied. For Products that have been on the market for less than 30 days, the period of time to which the previous price refers shall be indicated. This clause shall not apply to “launch prices”, characterised by subsequent price increase announcements.
5.9 If, for any reason, the Seller has to issue any type of refund to you for the purchase of one or more Products, the Seller will issue the refund using the same payment method used by the user, unless otherwise agreed between you and the Seller. Any delays in the refund may be due to the banking institution, the type of credit card, or the payment solution used.
Article 6 Delivery of Products
6.1 Product delivery is anticipated within: Europe. The user may always contact the Seller for further information regarding product delivery; for example, to ascertain if delivery is potentially scheduled for countries beyond those indicated on the Website.
6.2 The obligation to deliver is fulfilled by the transfer to you of the material availability or otherwise control of the Product.
6.3 Delivery time of Products from order submission: 5 days.
6.4 The timeframe indicated in art. 6.3 is to be considered indicative and not binding. The Seller therefore reserves the right to deliver the Products within 30 days of the order being sent. It is your responsibility to check the condition of the Product delivered. While the risk of loss or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and different from the carrier, physically take possession of the Product, the Seller recommends that you check the number of Products received and.
6.5 With regard to the possibility of requesting delivery of the Products to a “collection point”, the Seller informs you that the Website does not offer the option to collect the Product from a “collection point” other.
6.6 The User acknowledges that collecting the Product is their specific obligation. In the event of failure to collect the Product, the Seller reserves the right to terminate the purchase contract and to claim compensation for any damages suffered due to the failure to collect the Product.
Art. 7 Right of withdrawal
7.1 The user is invited to read this article with particular attention, as it governs the right of withdrawal.
7.2 The right of withdrawal is the Consumer's right to cancel the purchase contract without being obliged to provide a reason. If you have purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this Article 7. If there are no exceptions to the right of withdrawal, this Article 7 shall apply in its entirety.
- The website sells sealed goods that are not suitable for return for hygiene or health protection reasons. If these goods have been opened after delivery, you will lose your right of withdrawal. Therefore, the following rules on the right of withdrawal do not apply.
7.3 If you are a Consumer (and where no exceptions to this effect provided for in this article apply), you have the right to withdraw from the Product purchase contract without providing any reason and without incurring costs other than those provided for in this article within fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:
- in the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
- In the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or
- in the case of an order relating to the delivery of a Product consisting of multiple batches or items, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the last batch or item.
7.4 To exercise your right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. For this purpose, you may write to the Seller at the contact details indicated in the Recitals, or use the contact form that may be available on the Website. You shall be deemed to have exercised your right of withdrawal within the Withdrawal Period if the communication concerning the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period.
7.5 Unless otherwise agreed, the direct costs of returning the Products shall be borne by the Consumer, as shall responsibility for their transport. In the event of exercising the right of withdrawal, the Product must be delivered to the Seller's premises, or to a different address communicated by the Seller.
7.6 If withdrawal is applicable, the Seller shall refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Seller is informed of the decision to withdraw from the contract. The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed between you and the Seller. In the event that the Products have been shipped using a carrier chosen by the Consumer and at the latter's expense, the Seller may withhold the refund until receipt of the Products or until proof has been provided by the Consumer that the Products have been returned, whichever is the earlier.
7.7 The Consumer is solely responsible for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. The Product must, in any event, be kept, handled, and inspected with ordinary diligence and returned intact, complete in all its parts, fully functional, with all accessories and instruction leaflets, with the identification tags, labels, and single-use seal, if present, still attached to the Product and intact and untampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, withdrawal applies to the Product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories of the Product.
7.8 In the event that the Product with respect to which the right to withdraw has been exercised has suffered a decrease in value resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund amount a sum equivalent to that decrease in value. The Seller shall notify the customer of this circumstance and the resulting reduced refund amount, providing, in the event that the refund has already been paid, bank details for the payment of the amount owed by the user due to the decrease in value of the Product. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable regulations, it shall not result in the termination of the contract and, consequently, shall not entitle the customer to any refund.
7.9 This article governs a very important area relating to return costs in the event of withdrawal. Contrary to what is stated above, the costs of returning the Product subject to withdrawal shall be borne by the Seller. Therefore, unless otherwise agreed, the return of Products to the Seller shall be at the latter's expense and charge.
The Products must be returned to the address indicated in the “Seller's Details” section in the Preamble or to the address from time to time communicated by the Seller.
7.10 Subject to the right of withdrawal, where applicable, and the rights provided by the legal guarantee of conformity, the customer cannot request the replacement of the Product. The right of withdrawal shall not apply to purchases made by customers residing in non-EU countries where local legislation excludes such a right. Therefore, customers from these countries will not be able to exercise the right of withdrawal on products purchased through this e-commerce.
Art. 8 Legal Guarantee of Conformity
8.1 The Legal Guarantee of Conformity is reserved for the Consumer. It therefore applies only to users who have made a purchase on the Site for purposes unrelated to any business, commercial, artisanal, or professional activities they may carry out.
8.2 The Seller is liable to the Consumer for any lack of conformity of the Product that manifests itself within two years of its delivery. The action to enforce defects not maliciously concealed by the Seller shall, in any case, become.
8.3 Unless proven otherwise, conformity defects which become apparent within twelve months of delivery of the Product are presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the Product or with the nature of the conformity defect. From the twelfth month following delivery of the Product, it shall be the Consumer's responsibility to prove that the conformity defect already existed at the time of delivery.
8.4 In the event of a lack of conformity of the goods, the Consumer is entitled to the restoration of conformity, or to a proportional reduction of the price, or to the termination of the contract based on the conditions established by Article 135-bis et seq. of the Consumer Code.
8.5 The Seller shall not be liable for any damages, of any nature, arising from the improper and/or non-compliant use of the Product with the manufacturer's instructions, nor for damages arising from fortuitous events or force majeure.
8.6 If you made the purchase as a Professional, the preceding paragraphs of this article do not apply. In this case, the legal warranty is governed by articles 1490 et seq. of the civil code; in particular, the time limit for reporting any defects is 8 days from discovery and the action becomes time-barred 1 year from delivery.
8.7 For any questions relating to the safety of the Products offered or to report any issues, you may contact the Seller at the contact details provided in the Introduction. The Seller undertakes to respond promptly to all requests and to consider any reports to ensure the utmost safety of the Products and customer satisfaction.
Art. 9 Manufacturer's Guarantee
The Manufacturer's Warranty is an additional warranty to the Legal Guarantee of Conformity that may be provided by the Seller on the Products. Except as otherwise indicated on the Website, the Products sold on the Website are not covered by the Manufacturer's Warranty. In any case, you may enforce your rights under the Legal Guarantee of Conformity governed by the preceding article.
Art. 10 Applicable law and competent court; out-of-court settlement of disputes
10.1 {law}
10.2 Please note that in the case of a Consumer user, the court of the place where the user resides or has elected domicile shall have jurisdiction for any dispute relating to the application, execution and interpretation of this document. In the case of a professional user, the court of the Seller's registered office, as provided in the Preamble, shall have jurisdiction for any dispute relating to the application, execution and interpretation of this document.
10.3 The Seller informs the User, if they qualify as a Consumer, that in the event they have submitted a complaint directly to the Seller, and the dispute arising from it has not been resolved, the Seller will provide information regarding the Alternative Dispute Resolution body or bodies for the out-of-court resolution of disputes relating to obligations arising from a contract concluded based on these General Conditions of Sale (ADR bodies), specifying whether or not they intend to make use of such bodies to resolve the dispute.
10.4 In any event, the Consumer User’s right to refer the dispute arising from these General Conditions.
A user residing in a European Union member state other than Italy may also, for any dispute relating to the application, execution, and interpretation of these General Conditions of Sale, have recourse to the European procedure established for small claims by Regulation (EC) No. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed Euro 5,000.00, excluding interest, rights and expenses. The text of the regulation can be found on the website http://www.eur-lex.europa.eu.
Art. 11 Customer Service
11.1 You can request information, send communications, ask for assistance, or lodge complaints by contacting the Seller at the contact details provided in the Introduction, or by using the contact form possibly available on the Website.
11.2 The Seller responds within an indicative timeframe of 2 days.
Art. 12 Reviews
12.1 In accordance with Legislative Decree No. 26 of 7 March 2023, the Site allows users to publish reviews. The Seller guarantees that the published reviews come from consumers who have actually purchased or used the Product. This is because, after purchase on the Site, the user receives an email containing a request to publish their review on the Site. Therefore, since the email is only received after purchase, it is reasonable to assume that the relevant review is attributable to a real purchasing experience on the Site by the user. Among the reviews published on the Site, some may have been solicited, for example by sending a discount voucher. In such cases, this circumstance is duly indicated on the solicited review. Furthermore, reviews originating from sponsorships or a relationship with a professional (e.g. influencer) may be published; this circumstance is also duly disclosed on the relevant review.
12.2 The tool for publishing reviews is Amazon Reviews, from the company Amazon.
Art. 13 Miscellaneous
13.1 This document governs the entire relationship between you and the Seller. The rights and obligations provided for by the applicable law from time to time are in any case reserved.
